Referral Program Operating Model for SMBs

Referral bonuses without process create pay equity and sourcing bias. Define eligibility, payout timing, and duplicate handling upfront.

Guide
Organized HR operations workspace for SMB teams

#Write the edge cases

Duplicate referrals, rehires, and internal moves need answers before launch.

#Pay on start date plus ninety

Payout timing reduces ghost hires and aligns with retention goals.

#Track source quality

Referrals should beat other channels on ninety-day retention or the program needs redesign.

Sources

This article is operational education only—not legal advice. Work with qualified counsel for compliance, compensation, and termination decisions in your jurisdiction.

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