Frequently Asked Questions

No — never. SpringsQuest does not contact your employer, your HR department, or anyone at the company you work for. Not to verify your situation, not to follow up, not for any reason. What you share with us stays with us.

Your visit to this site is private. Purchases go through Stripe's standard checkout — the charge will appear as "Springs Quest" on your statement, the same as any other online purchase. We do not share your name, email, or any details about what you bought with anyone. Your employer cannot see that you used this site.

Digital guides and workbooks are delivered instantly by email after purchase — you get a download link immediately. Coaching services (1:1 Strategy Call, PIP Defense Full Service) are booked through a scheduling link sent after purchase. The Async Video Audit is delivered as a recorded Loom critique within 48 hours of receiving your submission.

Start with the free PIP checklist. It gives you the immediate action items you need in the first 72 hours. If your situation is more complex — documentation concerns, unclear timelines, a manager who has already made up their mind — the PIP Shield workbook or the PIP Defense Full Service are the next steps.

The PIP Shield ($50) is a self-directed workbook — documentation templates, response frameworks, and the tactical playbook you work through on your own. The PIP Defense Full Service ($450) includes everything in the Shield plus a full audit of your specific situation and a 60-minute 1:1 strategy call where we work through your case together. If you're navigating something complex or high-stakes, the Full Service is the faster path to a clear plan.

If you contact us within 24 hours of your purchase, we will issue a full refund — no questions asked. After 24 hours, all sales are final due to the digital nature of our products. Coaching services are non-refundable once a session is booked or a video has been submitted.

Yes — within 24 hours of purchase, contact us at guide@springsquest.com and we will issue a full refund. After 24 hours, digital products are final. Coaching services (calls, video audits) are non-refundable once booked or submitted.

No. SpringsQuest is not a law firm and does not provide legal advice. Our guides and coaching are practitioner guidance — built from 14+ years of experience inside HR, not legal practice. If your situation involves potential legal claims, consult a licensed employment attorney.

SpringsQuest is a company built by a team of HR practitioners with 14+ years of experience across industries — from HR admin through Director and HRBP roles. We are not a solo creator or individual coach. We are a company with a single focus: giving employees the insider knowledge that HR has always had.

SpringsQuest is employee-first. Our products and guidance are built for the employee navigating a difficult workplace situation — not for HR departments or companies. We do not offer employer-side services, and we do not share employee information with employers.