Frequently Asked Questions

No. Never. I do not contact your employer, your HR department, or anyone at the company you work for. Not to verify your situation, not to follow up, not for any reason. What you tell me stays between us.

Your visit here is private. Purchases run through Stripe's standard checkout, so the charge shows up as "Springs Quest" on your statement like any other online purchase. I do not share your name, your email, or anything you bought with anyone. Your employer cannot see that you used this site.

The PIP Shield is delivered instantly by email after purchase: you get download links for the briefing guide and the workbook immediately. PIP Defense is booked through a scheduling link sent after purchase, and your session is scheduled within 3 business days.

Start with the free PIP Survival Checklist. It walks your first 14 days one day at a time, beginning with the instruction most people get wrong: read the whole plan before you react to it. If your clock is short or the stakes are high, documentation problems, a signing deadline, or a manager who has already made up their mind, then the PIP Shield or PIP Defense is the faster path.

The PIP Shield ($50) is the self-serve version: the briefing that explains how your PIP will actually be evaluated, the workbook that builds your daily log and weekly updates, and the framework for deciding whether to perform, negotiate, or escalate. You work through it on your own. PIP Defense ($450) is me working through your actual situation with you: a recorded 60-minute call, a response document tailored to your PIP and delivered within one business day, three templates for your specific situation, and a written check-in 30 days later. Same system, two rungs. The Shield hands you the system and you run it yourself. Defense is me running it with you on your actual plan. If the clock is tight or you want the words handed to you, Defense is the faster path.

Email me at guide@springsquest.com within 24 hours of buying and I will refund you in full, no questions asked. After 24 hours the PIP Shield is final, because you already have the files. PIP Defense is refundable within that same 24 hours as long as you have not booked your session yet. Once we are on the call, I have done the work.

Then tell me, inside that 24 hours, and take your money back. I would rather refund you than have you carry a $50 workbook you are not going to use through the worst month of your career. What I will not do is pretend everyone is a fit. If the checklist is enough for you, use the checklist and keep your money.

No. I am not a lawyer and this is not legal advice. What I give you is practitioner guidance, built from 14 years inside HR rather than from legal practice. If your situation involves potential legal claims, go talk to a licensed employment attorney. If I think you are in that territory, I will tell you so plainly rather than sell you something.

Me. I am Steven, and SpringsQuest is a one-person operation. I spent 14 years in HR, from administrator to HRBP to Director, across a 700-person aerospace plant, a 1,200-person union manufacturing plant, and a joint venture restructuring in tech. I wrote the PIPs and sat in the rooms where these decisions got made. If you read a guide here, I wrote it. If you email, I answer.

No. I spent 14 years working for the employer. This is the other side of that. Everything here is built for the person on the plan, not for HR or the company, and I do not sell employer-side services or share anything you tell me with anyone.